If you are encountering problems with the stream, please check out the topics below. Most problems can be solved by refreshing your browser, emptying the cache, restarting your browser, and in some cases a reboot of your system. If you are still encountering problems please send an email to email@example.com. We check this account regularly during live webcasts. You can also send a message to the chat or blog,
We recommend using the most current version of Explorer, Firefox, Safari, or Chrome. The page will not display correctly in Explorer 7 or earlier.
- Windows XP SP2 or above, Macintosh OS 10.4 or above.
- Adobe Flash Player 10.1 or above.
- A relatively current PC or Macintosh computer, 2.3 Ghz Pentium or Core Duo processor and 1 GB RAM.
- You will need a broadband internet connection with a download sped of 1.5 Mbps for a smooth playback experience.
Your browser has probably loaded a cached version of the website. Try refreshing your browser. If that does not work, empty the cache and then refresh your browser.
You probably have two instances of the video player open. Check the windows menu of your browser.
You are probably watching a cached version of the webpage. Try refreshing your browser. If that does not work, clear the cache.
Check to make sure that you are running the latest version of your browser and the Adobe Flash player. Rebooting your computer may help. If this does not solve the problem then it is likely that your internet connection is too slow. You can try forcing the player to the lowest resolution by clicking on the HD icon in the video window playbar and choosing 360p.
Refresh or restart your browser, if this does not work it may be because of a server-side problem. Occasionally the audio and video synchronization will float, we monitor the stream closely and will correct any synchronization problems as soon as possible. If the problem is not fixed within a couple of minutes please send a message to the chat or blog, or email us
We use very little audio dynamic range compression on our webcasts. While the sound may be somewhat softer than other content on the internet, we feel that it is important to broadcast the true dynamic range of the performance and deliver an experience that is as close as possible to the actual sound in the hall. Most external computer speakers will have enough power to make the sound loud enough, better yet, hook your computer up to your stereo system or use your best headphones.