Music IT Services

News and Alerts

IT News and Alerts for the JSoM

Adobe Connect Retirement and Zoom

Adobe Connect is being retired as the university's web collaboration and conferencing system in August 2017. You can preserve archived meetings if you wish to keep them. You can find instructions on archiving and saving your past meetings on the KB (

UITS has selected Zoom as the new web collaboration tool. Zoom integrates with Canvas and features iOS and Android apps. You can find more about Zoom at the KB ( as well as during a Zoom: The Basics webinar being held by UITS. The webinar is Friday, February 17th from 11:15am - 12:15pm. You can sign up at the IT Training site (Zoom: The Basics).

Skype for Business (PC)

Microsoft Lync 2010 is no longer being supported by Microsoft. Skype for Business should already be on JSoM PCs. If it does not start up on your login search "Skype for Business" from the Start menu. Once open it should automatically sign you into your account. On the first login it may ask to restart the program and it will change it's interface slightly to match the more familiar Lync settings. After this first sign-in the program should start automatically when you log into the PC.

Duo Two-Factor Authentication

UITS has implemented Duo Two-Factor Authentication when trying to access certain information at IU. The newest addition to this is the Employee Center in One.IU bank and W-2 information. You will need to enroll a device (phone, tablet, etc) in order to use Duo, or you can ask your department director about purchasing a physical token to use.

More information about enrolling a device in Duo and how to use it can be found on our FAQs page under the Security heading.

Check Classroom Schedules - Ad Astra

Due to Microsoft shifting away from Public Folders we will be using a new web based application called Ad Astra to view room schedules. You can find more information here.

Oncourse Retirement Scheduled

Oncourse will be retired at the end of August 2016. It will transition to a read-only phase at this time and courses will only be provisioned in Canvas. You will be able to access your own site and content, but you will be unable to create new sites or content, edit existing content, or make changes to site rosters.

For more information on the retirement please see this IU KB article:

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**Exchange Issues - March 3rd, 2016**

Update: Exchange email has been restored for all users.

Original notice below:

Exchage (e-mail) server is currently not working. UITS is aware of the issue, but has no timetable for a return to service. More information can be found here:

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Office 2013 Upgrade

MITS is currently in the process of upgrading all JSoM workstations to Office 2013. After the upgrade is complete on your workstation your previous Office 2010 shortcuts and taskbar icons will no longer work.

Clicking on the old icons/shortcuts will cause an administrator box to pop up. Please exit this, delete the shortcut (right-click and Delete, or choose Unpin from Taskbar) and follow the steps below to open the new program.

To access the Office 2013 folder, click the Start icon – All Programs – Microsoft Office 2013.  To create a shortcut, right click on the program and click on Send to – Desktop (create shortcut), or Pin to Taskbar (icon on Taskbar).

Here are some Quick Start Guides from Microsoft that may be helpful. If you have any questions or issues after the upgrade please contact our help desk.

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Windows 8 on Classroom PCs

UITS will not be using the Start menu they created for the classroom PCs last year, and instead will go to a traditional Windows 8 experience. The PCs will not be upgraded until after the summer sessions. If you are not familiar with Windows 8 please see these Microsoft Tutorials.

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Attention Mac Users: Casper and Self-Service

Update: Mac users can now use Self Service to upgrade their operating system to Yosemite. Please quit all applications before initiating the upgrade. Please allow 1 to 2 hours for the upgrade to complete.

Effective December 15, 2014, we will be managing all JSoM owned Macintosh hardware (including iPads and laptops) using the Casper Suite software in partnership with UITS Leveraged Services. Mac users will notice a new icon, called Self-Service, added to the end of their dock. Using the Self Service application, you will be able to download and install certain software, applications, and plug-ins without administrative credentials. 

For more information on how to use the Self-Service application please see our Tutorials page.

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JSoM Off Site Office Equipment Agreement Form

The JSoM Off SIte Office Equipment Agreement Form will need to be signed by anyone using school-owned equipment off-campus. This includes desktops, laptops and mobile devices (iPad, phone). You can view a copy of the agreement here as well as read up on other MITS IT policies.

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Box Update - 100 GB

Update: Box now offers unlimited storage and a file size upload limit of 15 GB.

Effective immediately Box now offers IU users 100 GB of free storage. The maximum file size you can upload is 10 GB.

To learn more about Box see the Knowledge Base articles, or our Box tutorials.

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Server Changes

Effective August 11th, 2014 Music1 will no longer be the JSoM file server. The new server is called Faust. Most should see this change automatically on their mapped (Z: and G:) drives. If you are having trouble getting to your files please restart your computer.

For more infromation on remapping your drives see our new section on our tutorials page.

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Cyrus (Webmail) Retirement

UITS has announced that Cyrus (webmail) accounts will be retired September 30th, 2015. All current Cyrus users are eligable for an Exchange account. This change will need to be made before the retirement date in order to avoid interruption of e-mail services.

If you do not already have an Exchange account you will need to request one. After your Exchange account has been created and is your preferred email, you can move mail from Cyrus to Exchange.

If you have any questions on the change please contact our help desk.

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